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Shipping policy

Vita Shipping Policy
Last updated: 10 November 2025

We keep this simple: fast handling, clear expectations, and support if something goes wrong.

1. Where We Ship From

Orders are fulfilled from:

  • Central U.S. warehouse

  • Las Vegas warehouse

We may add an EU (Netherlands) fulfillment center to further improve delivery times for European customers.

2. Where We Ship To

We currently ship to:

  • United States

  • Canada

  • Most European countries

If your country appears as an available destination at checkout, we ship there.

3. Processing Times

For in-stock items, orders typically ship within 1–2 business days (Monday–Friday, excluding holidays).

This is a standard timeframe, not a guaranteed dispatch promise, but we aim to move quickly.

4. Shipping Options & Delivery Estimates

United States

  • Standard Shipping

    • Free on all orders

    • Typical transit time: 3–5 business days after dispatch

  • Express Shipping (2-Day)

    • Optional upgrade at checkout

    • Typical transit time: 2 business days after dispatch

Canada & Europe

  • Standard Shipping

    • Free on all orders

    • Typical transit time: usually around 5–7 business days, depending on destination and carrier

All delivery windows are estimated and may vary with location, carrier performance, customs, and seasonal volume.

5. Duties, Taxes & Import Fees

We aim to keep things smooth and transparent.

  • Where available, duties and taxes are included or shown at checkout, so there are no surprises on delivery.

  • In some cases, local authorities may still apply import duties, VAT, or handling fees. If these were not collected at checkout, they may be payable by you on delivery under local rules.

If you’re unsure, check your local import guidelines or contact us before ordering; we’re happy to help clarify.

6. Tracking & Carriers

  • All orders include tracking.

  • We partner with major carriers (such as UPS, FedEx, DHL, USPS and trusted regional partners), selected for reliability to your location.

You will receive a shipping confirmation email with tracking details as soon as your order ships.

7. Delays & External Factors

Delivery estimates assume normal operations. Delays can occur due to:

  • carrier issues,

  • weather,

  • customs processing,

  • peak periods or other events outside our direct control.

We’ll help you track and follow up with the carrier, but such delays do not automatically qualify for compensation.

8. Lost, Stolen, or “Delivered” but Not Received

If tracking shows “delivered” but you don’t have the package:

  1. Check around the property, with reception/front desk, neighbors, and household members.

  2. Review tracking for any delivery notes or alternate locations.

  3. If still missing, email hi@byvita.co with your order number.

We’ll work with you and the carrier to investigate and seek a fair resolution.

9. Incorrect or Incomplete Address

Please double-check your address at checkout.

  • If an incorrect or incomplete address is provided and the order cannot be delivered:

    • if the parcel returns to us, we can re-ship using an updated address at a reduced re-shipping rate;

    • if the parcel does not return, resolution may be limited.

We handle these on a case-by-case basis, always aiming to be reasonable while keeping things accurate and sustainable.

10. Pre-Orders & Backorders

For Products offered on pre-order:

  • Your order reserves stock in advance.

  • Orders containing pre-order items are shipped together once all items are available.

  • We currently do not split partial shipments for mixed carts.

Estimated ship windows for pre-orders will be shown on the product page or at checkout.

11. Returns, Restocking Fees & Self-Serve Portal

We want returns to feel safe and straightforward:

  • No restocking fees.

  • Eligible returns are free to initiate via:

    • our self-serve returns flow (linked in your order and shipping emails), or

    • by emailing hi@byvita.co for personal support.

  • Full details, conditions, and timelines are set out in our Returns & Refunds Policy.

If you have any questions about shipping or a specific order, contact hi@byvita.co with your order number and we’ll take care of you.